Topics and categories disappeared

#1 · January 18, 2019, 1:33 pm

I run a discussion forum on a small website. However, the whole content (it wasn’t much mind you) disappeared. I see nothing in the back-office. However, everything is still stored in the database tables, because when I create a “test” category, I can still see the statistics at the bottom: 7 topics, 41 messages, etc.

My question : since everything is still there, how can I restore it? (I checked the FAQ section: I have no cache plugin installed on the site).

Thanks for your reply.

#2 · January 18, 2019, 5:42 pm

Hello @stephane

So you also dont see the content in the administration-area in Forum -> Structure?

Did this error happens after an update or just suddenly out of nowhere?

If you want you can send me a mail to administrator (at) asgaros.de so I can have a look. Maybe something went wrong during an update or it is an error caused by another extension.

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

#3 · January 18, 2019, 7:29 pm

No, indeed the back-office structure is blank as well. I’ll send you some credentials, I’d be grateful if you could take a look.

#4 · January 18, 2019, 9:41 pm

Hello @stephane

I got some mail in French which contained some confirmation-link. But it seems that it does not work. Can you send me another mail including login-name and password?

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

#5 · January 18, 2019, 10:27 pm

Hello again @stephane

I could successfully log-in to your site now and have manually assigned the existing forums to a new category I created. All you have to do now is to change the name of it.

I dont know what happened to the initial category. Did you apply any backups or remove any data using some clean-up-tools? It seems that some data got lost from the terms-database-table which contained the category.

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

#6 · January 21, 2019, 12:00 am

Hello,

Thank you very much, everything came back. I discussed with my client, and yes, you’re right, he used a database cleaning tool. The one manoeuver he did was to use Wp-Sweep and clean the oEmbed Caches, which resulted in deleteing everything in the forum section. I’ll erase this plugin immediately to make sure he can’t use it again.

Thanks again !

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#7 · March 30, 2019, 3:43 pm

Hello same case and issue.

Just used SWEEP plugin to clean database and all categories disappear…

What do we need to do ?

Thanks a great job !!

#8 · March 30, 2019, 4:07 pm

Hello @frederique

Before using any clean-up and/or optimizing tools its always a good idea to make a backup.

However, if you want you can contact me via developer (at) thomasbelser.net. It should be possible to recover your contents directly within your database with a tool like phpMyAdmin. If you are not experienced with database-modifications, I can help you, but it can take one-two days because I am currently on vacation.

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If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

#9 · March 30, 2019, 7:24 pm

Don’t worry about that, I’m in a test project and want to be sure to set the forum without future issues.

Everything works perfectly otherwise, just this cache issue…

Accueil

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