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Hello,

Thanks for your job !
I have two problems on fresh install, I have just one white square for editor and no toolbar.
Do you have a solution ?

If I delete the extension, can I reinstall and keep my data ?

Thanks

Uploaded files:
  • Sans-titre.png

Hi @sim7b,

a reinstall will probably not solve your problem. And if you will uninstall Asgaros Forum you will also loose all your settings.

It is very likely that there is a problem with your theme or another plugin.

The first thing you should do is check your browser’s console to see if there are any errors. Press Shift + CTRL + J to open the console.

Next you should switch to a default theme to check if the error still exists.

To find a bug with another plugin you can disable all plugins and enable them one by one. Probably a plugin for optimization is responsible for this.

Need professional help with Asgaros Forum? Book an appointment with us at domra Web Solutions for setup and customization services. Learn more about our Toolbox for Asgaros Forum plugin to enhance your forum experience.

Thanks,

I tried with the default theme, same.

I tried to disable all plugins, same.

I tried to uninstall and reinstall same.

Errors :
Uploaded files:
  • errors.PNG

Did you get this errors when you tried to open a new topic? Because it also shows the POST request of the wp-admin.

Did you already try to use another browser?

Need professional help with Asgaros Forum? Book an appointment with us at domra Web Solutions for setup and customization services. Learn more about our Toolbox for Asgaros Forum plugin to enhance your forum experience.

Yes, when I tried to open a new topic but also when I want to answer.
I tried with Edge, same error.
I found this error :

ReferenceError: tinyMCEPreInit is not defined

 

 

Hey @sim7b,

your Website is not able to load the script to render the editor. Please try these steps:

Make sure you didn’t deactivate the visual editor

Go to “Users/Your Profile” and make sure the editor is activated like in the screenshot.

Delete the cache of your website and your browser

If your web hosting provider is also caching your site you also have to clear this cache.

Deactivate concatenating of scripts

Go to the wp-config.php file of your webspace and add the following line

define(‘CONCATENATE_SCRIPTS’, false);

Check your .htaccess file

Login to your web host and go to the directory wp-includes. Check if there is a .htaccess file created and if it will block some .js scripts or .php files.

Check your website for PHP Errors

Go again to your wp-config.php file and search for

define( 'WP_DEBUG', false );

and adjust it to

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

Your WordPress site will now create a Log file with php errors. If there are any errors it will create a file called ‘debug.log’.

Reinstall the WordPress Core:

Go to “Dashboard/Updates” and press the button “Re-install now”. This will fetch all the core files of WordPress and replace them. Your settings and plugins will not be affected.

Uploaded files:
  • visual_editor.png
  • reinstall_core.png
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Need professional help with Asgaros Forum? Book an appointment with us at domra Web Solutions for setup and customization services. Learn more about our Toolbox for Asgaros Forum plugin to enhance your forum experience.

Thanks, I tried everything you mention. Still not working and I have no logs

Did you try to create a new topic again before checking the error log?

Need professional help with Asgaros Forum? Book an appointment with us at domra Web Solutions for setup and customization services. Learn more about our Toolbox for Asgaros Forum plugin to enhance your forum experience.

Yes, of course

Do you use any custom scripts on your website?

Maybe this instruction will help you:
https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/

It can also help to copy your website to a local server. Install XAMPP to see if there are any problems with your web server. Or install a fresh WordPress on your webserver with a subdomain to see if there are any problems with your settings. You can also try to get some help from your provider of the webserver.

Also the support forum of wordpress.org could be a good place to ask for help.

Need professional help with Asgaros Forum? Book an appointment with us at domra Web Solutions for setup and customization services. Learn more about our Toolbox for Asgaros Forum plugin to enhance your forum experience.
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