Can't save settings

#1 · July 1, 2020, 2:26 am

Hi,

I’m trying to save settings in the backend but the button is not letting me save anything. I’ve tried deactivating and reactivating the plugin and also using a different browser (Safari) but no luck. I’m currently using Chrome and my site is using the Astra theme. Everything is up to date.

Thanks

#2 · July 1, 2020, 4:57 am

Hey @ntvrjg,

do you get any errors while saving?

If not you should activate the debug mode from WordPress. Go to your wp-config.php file and search for

define( 'WP_DEBUG', false );

and adjust it to

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );

Your WordPress site will now create a Log file with php errors. If there are any errors it will create a file called ‘debug.log’ in your ‘wp-content’ folder.

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#3 · July 1, 2020, 6:42 pm

Hi,

I’ve done that and I didn’t have any errors. I uploaded a video of what’s going on with the “save changes” button.

Thanks

Uploaded files:

Issue.zip

#4 · July 7, 2020, 3:46 am

Hello @ntvrjg

Can you check your browser-console by pressing F12 in Chrome and going to the Console tab. Probably there are some JavaScript errors caused by other plugins or your theme which prevents you from saving the settings.

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

#5 · July 7, 2020, 5:43 am

Hi,

I deactivated and deleted the plugin and reinstalled it and was able to do it then.

Thanks for your help.

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