"Your account is not active" message
Quote from Gespanne on December 8, 2018, 10:29 pmHi @Asgaros,
Some of my old returning members are able to sign on, recover their passwords and proceed. BUT, after some users have trouble signing in, I’ll create a new password for them. When they try to sign in with the new password they get the dreaded RED BOX with the “Your account is not active” message. Is there a way avoid this? Am I doing something wrong?
Thanks for your continuing work on this great forum!
Hi @Asgaros,
Some of my old returning members are able to sign on, recover their passwords and proceed. BUT, after some users have trouble signing in, I’ll create a new password for them. When they try to sign in with the new password they get the dreaded RED BOX with the “Your account is not active” message. Is there a way avoid this? Am I doing something wrong?
Thanks for your continuing work on this great forum!
Quote from Asgaros on December 9, 2018, 8:27 pmHello @gespanne
This error-message is definitely not generated by Asgaros Forum.
Maybe your users have to activate their account again with a link which is send to them via mail after resetting the password. It can also come from another account-management-extension but it is not caused by the forum-plugin – so I cant give you any direct advice for it.
Hello @gespanne
This error-message is definitely not generated by Asgaros Forum.
Maybe your users have to activate their account again with a link which is send to them via mail after resetting the password. It can also come from another account-management-extension but it is not caused by the forum-plugin – so I cant give you any direct advice for it.