Urgent Issue

#1 · March 26, 2023, 2:59 pm

Quote from David Ortiz on March 26, 2023, 2:59 pm
Greetings all,

First and foremost, I absolutely LOVE this plugin. It’s by FAR the easiest system I found to start a local HOA Community Board.

Everything was going perfect, I had categories setup with corresponding forums, when suddenly the most feared happened. I was locked out of my own WP Admin access. Every time I selected login, logout or register from the forum menu I kept receiving a “page not found error.” When I attempted to bypass the plugin and use mydomain/wp-admin again “page not found.” And so, I was locked out of my own system.

Lucky for me I was still logged in on my mac, so I disabled the following plugins:

Plugin which allowed me to change the WP logo for a more customized look

Plugin which allowed me to use standard editor as opposed to WP’s new block

I disabled all plugins one-by-one, went to my other computer and still no luck accessing my admin section, no luck logging off, registering, etc., still “page not found.”

As a result, I came back on my mac (which was still logged in to the admin panel) and disabled all plugins. Still nothing. Finally, I deleted this plugin, and reinstalled it and everything worked. Well, at least I was able to sign in admin panel and the register menu selection, login, logoff where all working.

And so, I was partially happy because it retained my categories and users, but all my work relative to the forums added under each category, and system configuration, GONE. 🙁

I was just about to donate to the development team of this product because it was that good. However, can you image had I started accepting members, several months or years of interacting, data, etc. and this were to happen again? It would be disastrous.

So being proactive, I have removed ALL plugins and only have the following installed (see attached), and ONLY ONE page. I should also point out I’m running this on a VPS with ample resources available.

In closing, is there a way this can be avoided. Also, adding a feature to backup all content data in the event such a disaster happens one can reinstall all forum content?

I’m attaching a screen capture of the only plugins I’m using and I only have one page for this product.

Please, I welcome your feedback, as I’m trying to make a major decision with this system to use for members of our community.

Best

Greetings all,

First and foremost, I absolutely LOVE this plugin. It’s by FAR the easiest system I found to start a local HOA Community Board.

Everything was going perfect, I had categories setup with corresponding forums, when suddenly the most feared happened. I was locked out of my own WP Admin access. Every time I selected login, logout or register from the forum menu I kept receiving a “page not found error.” When I attempted to bypass the plugin and use mydomain/wp-admin again “page not found.” And so, I was locked out of my own system.

Lucky for me I was still logged in on my mac, so I disabled the following plugins:

Plugin which allowed me to change the WP logo for a more customized look
Plugin which allowed me to use standard editor as opposed to WP’s new block

I disabled all plugins one-by-one, went to my other computer and still no luck accessing my admin section, no luck logging off, registering, etc., still “page not found.”

As a result, I came back on my mac (which was still logged in to the admin panel) and disabled all plugins. Still nothing. Finally, I deleted this plugin, and reinstalled it and everything worked. Well, at least I was able to sign in admin panel and the register menu selection, login, logoff where all working.

And so, I was partially happy because it retained my categories and users, but all my work relative to the forums added under each category, and system configuration, GONE. 🙁

I was just about to donate to the development team of this product because it was that good. However, can you image had I started accepting members, several months or years of interacting, data, etc. and this were to happen again? It would be disastrous.

So being proactive, I have removed ALL plugins and only have the following installed (see attached), and ONLY ONE page. I should also point out I’m running this on a VPS with ample resources available.

In closing, is there a way this can be avoided. Also, adding a feature to backup all content data in the event such a disaster happens one can reinstall all forum content?

I’m attaching a screen capture of the only plugins I’m using and I only have one page for this product.

Please, I welcome your feedback, as I’m trying to make a major decision with this system to use for members of our community.

Best

Uploaded files:

#2 · March 27, 2023, 9:08 am

Hello @david-ortiz

That is sad to hear. Unfortunately, when you decide to uninstall Asgaros Forum, then it removes all data associated with it as well. Many plugins leave their data/trash behind when you uninstall them and this is something I want to avoid.

Did you have any backups in place for your site? Maybe you could contact your hosting provider which could help you to recover your website to a previous state.

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!