Notifications not being sent
Quote from Alcyone on January 23, 2017, 6:12 amWe’ve been using the forum for a couple of months, and at some point recently, notifications on subscribed threads/forums stopped going out. I thought traffic had dwindled but it turned out there were no notifications going out. I checked the settings and everything looks okay. I didn’t see any existing threads on this issue. Can you give any guidance about what we should look at for what might be causing the problem?
Thanks!
JJ – Rough Trade Admin
We’ve been using the forum for a couple of months, and at some point recently, notifications on subscribed threads/forums stopped going out. I thought traffic had dwindled but it turned out there were no notifications going out. I checked the settings and everything looks okay. I didn’t see any existing threads on this issue. Can you give any guidance about what we should look at for what might be causing the problem?
Thanks!
JJ – Rough Trade Admin
Quote from Asgaros on January 23, 2017, 3:11 pmHello RoughTrade,
a good starting point would be to check if notifications are working at all. For this just enable the following option in the forum-settings: “Notify site owner about new topics”. After that, create a new topic and check if the administration-mail received a new mail about it.
If this is not working we can try to disable the redirect after the creation of a new post to see if a error is generated. To do is, open the following file: asgaros-forum/includes/forum-insert.php. In line 121 replace the following line:
wp_redirect($redirect);With:
//wp_redirect($redirect);Now create a new topic again. If you get an error-messages now, please post them here. 🙂
Hello RoughTrade,
a good starting point would be to check if notifications are working at all. For this just enable the following option in the forum-settings: “Notify site owner about new topics”. After that, create a new topic and check if the administration-mail received a new mail about it.
If this is not working we can try to disable the redirect after the creation of a new post to see if a error is generated. To do is, open the following file: asgaros-forum/includes/forum-insert.php. In line 121 replace the following line:
wp_redirect($redirect);
With:
//wp_redirect($redirect);
Now create a new topic again. If you get an error-messages now, please post them here. 🙂
Quote from Alcyone on January 24, 2017, 9:11 amHi. We did several tests with both the site owner and a site admin using the change you gave. We don’t exactly get an error, but we get a blank white screen when we create a new post or reply to a post. When we reload the forum, the post is there. No notifications were sent out either time. We changed the file back to normal so our forum keeps functioning.
What should we try next?
Hi. We did several tests with both the site owner and a site admin using the change you gave. We don’t exactly get an error, but we get a blank white screen when we create a new post or reply to a post. When we reload the forum, the post is there. No notifications were sent out either time. We changed the file back to normal so our forum keeps functioning.
What should we try next?
Quote from Asgaros on January 24, 2017, 12:40 pmHello RoughTrade,
a blank screen is fine because the execution of the script is stopped at this point anyway. But I didnt expect that there is no error message. Maybe you can try it again with enabled debug-mode in WordPress. To do this, add the following line of code to your wp-config.php file (or in case it already exists: change the existing one):
define('WP_DEBUG', true);Do you get any errors now?
Hello RoughTrade,
a blank screen is fine because the execution of the script is stopped at this point anyway. But I didnt expect that there is no error message. Maybe you can try it again with enabled debug-mode in WordPress. To do this, add the following line of code to your wp-config.php file (or in case it already exists: change the existing one):
define('WP_DEBUG', true);
Do you get any errors now?
Quote from Alcyone on January 24, 2017, 11:03 pmNo errors. Just the blank screen. although, let me clarify, if we were to get an error, where would it appear?
No errors. Just the blank screen. although, let me clarify, if we were to get an error, where would it appear?
Quote from Alcyone on January 24, 2017, 11:22 pmWe decided to do some additional testing, wondering if there was a conflict between plugins. We deactivated all our plugins and reverted to the default wordpress theme. We’re still not seeing notifications coming from the forum. Is it dependant on any particular wordpress setting or plugin?
We decided to do some additional testing, wondering if there was a conflict between plugins. We deactivated all our plugins and reverted to the default wordpress theme. We’re still not seeing notifications coming from the forum. Is it dependant on any particular wordpress setting or plugin?
Quote from Alcyone on January 25, 2017, 3:49 amWe got to wondering if the problem was on our host side. We called our web host and found out that the forum had been marked as malware and so all traffic was being stopped. We’ve worked through the steps to fix this on our end, but it could apparently take up to 3 days on their end.
Hopefully this will all be fixed once the web host finishes whatever they’re up to.
Thank you for your prompt assistance. If for some reason, the problem persists, I’ll post again.
JJ – Rough Trade Admin
We got to wondering if the problem was on our host side. We called our web host and found out that the forum had been marked as malware and so all traffic was being stopped. We’ve worked through the steps to fix this on our end, but it could apparently take up to 3 days on their end.
Hopefully this will all be fixed once the web host finishes whatever they’re up to.
Thank you for your prompt assistance. If for some reason, the problem persists, I’ll post again.
JJ – Rough Trade Admin
Quote from Asgaros on January 25, 2017, 4:40 pmHello RoughTrade,
no, it does not depend on some WordPress configurations. It should use the default mail-server-configurations which is used by all other scripts as well.
But I am happy to hear that you found a possible root for that problem. Just wondering why it got marked as malware. I never heard about that problem before.
Hello RoughTrade,
no, it does not depend on some WordPress configurations. It should use the default mail-server-configurations which is used by all other scripts as well.
But I am happy to hear that you found a possible root for that problem. Just wondering why it got marked as malware. I never heard about that problem before.