No more email for subscribers from the forum

#1 · July 9, 2023, 3:51 pm

Hello everyone,
Several years ago, I set up a site that runs on Wordpress with an Asgaros forum.
My problem lies with the emails that are sent (by an @gmail.com address) to forum subscribers.
Until May 29, subscribers received new messages and topics.
Since that date no more messages.
When I consult the history of messages sent in the OVH management space, I see in the error messages that they are all blocked at this level.

Final-Recipient: rfc822; mon.nom@gmail.com_
Original-Recipient: rfc822;mon.nom@gmail.com_
Action: failed_
Status: 5.7.26_
Remote-MTA: dns; gmail-smtp-in.l.google.com_
Diagnostic-Code: smtp; 550-5.7.26 Unauthenticated email from gmail.com is not_
accepted due to domain’s 550-5.7.26 DMARC policy. Please_
contact the administrator of gmail.com domain 550-5.7.26 if this was a legitimate mail._
Please visit 550-5.7.26 https://support.google.com/mail/answer/2451690 to learn about the 550 5.7.26 DMARC initiative._
e11-20020adff34b000000b00315998e10b9si375538wrp.973 – gsmtp_

But I don’t know how to fix it
Any help would be welcome

#2 · July 11, 2023, 9:40 am

Hello @lamargelle

Please contact your hosting provider for help on this matter.

If you want to support the development of Asgaros Forum, you can leave a good review or donate. Thank you very much!

#3 · July 18, 2023, 6:57 pm

Good evening,
I managed to find the solution to my problem.
As described in my problem description, forum users (subscribers) were not receiving all new topics or posts.
The problem was probably Google’s more restrictive policy. As the address used was a gmail address… the sendings were blocked.
To solve the problem I went through the creation of an email address linked to our domain name.
Which seems to be working now.
Thanks to those who helped me.
Have a good day everyone.

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