Email notification issues
Quote from Melanie L on October 31, 2017, 7:05 pmHi there!
I just set up this forum on my website and am having some issues with email notifications. Right now, all users (“subscribers” and “admin”) receive an email notification for every new topic and answer that is posted, without having actually subscribed to anything. I can confirm that each user has not checked the “subscribe to new topics” option.
The only way I can stop the notifications is to uncheck the “Allow subscriptions (for logged in users only)” option. When I have this option checked, every user gets email notifications of everything. I would like to have it set up so there is an option for users to subscribe to specific forums/topics of their choice (which I’m pretty sure is how it’s supposed to work??).
Any help is appreciated. Thanks in advance!
Melanie
Hi there!
I just set up this forum on my website and am having some issues with email notifications. Right now, all users (“subscribers” and “admin”) receive an email notification for every new topic and answer that is posted, without having actually subscribed to anything. I can confirm that each user has not checked the “subscribe to new topics” option.
The only way I can stop the notifications is to uncheck the “Allow subscriptions (for logged in users only)” option. When I have this option checked, every user gets email notifications of everything. I would like to have it set up so there is an option for users to subscribe to specific forums/topics of their choice (which I’m pretty sure is how it’s supposed to work??).
Any help is appreciated. Thanks in advance!
Melanie
Quote from Asgaros on November 2, 2017, 6:13 pmHi Melanie,
this is very strange. Can you check the subscription-overview of an affected user? You can find the button to access it next of the search-bar. Are there some topics or forums listed?
Hi Melanie,
this is very strange. Can you check the subscription-overview of an affected user? You can find the button to access it next of the search-bar. Are there some topics or forums listed?
Quote from Melanie L on November 2, 2017, 6:18 pmI just checked and it says “No subscriptions yet!” under topics and forums. Very strange indeed!
I just checked and it says “No subscriptions yet!” under topics and forums. Very strange indeed!
Quote from Asgaros on November 2, 2017, 6:28 pmHave you extended your themes functions.php file with some code which modifies some behavior of the forum? You can also check if some other WordPress plugin is producing this problem by disabling them one by one for testing purposes only.
Have you extended your themes functions.php file with some code which modifies some behavior of the forum? You can also check if some other WordPress plugin is producing this problem by disabling them one by one for testing purposes only.
Quote from Melanie L on November 2, 2017, 6:39 pmThanks! No to the first question. I will try to disable some plugins and see what happens.
Thanks! No to the first question. I will try to disable some plugins and see what happens.